Outage Reporting

Outage Reporting

Link to Outage Map

If you should experience an outage or trouble with your electric service caused by us, call Codington-Clark Electric Co-op at 886.5848 or 800.463.8938. We have dispatchers available 24 hours a day, 365 days a year. Call. Do not use e-mail, fax or other methods to contact us.

If you get a busy signal, please keep trying. We answer phones as fast as we can. Remember, a busy signal means the dispatcher is talking to someone else. If the outage covers a widespread area, lots of people are trying to call at the same time. Be patient.

Once you have talked to a dispatcher, please do not call again. Others may also be trying to reach us. We will work around the clock, if necessary, to restore your service as quickly as possible.

If the problem is on your side of the meter, you should contact your electrician for assistance. If we dispatch a crew and discover the problem is within your individual wiring, we must charge you for a service call. Our service call rates for nights, weekends or holidays are higher than our normal business hour rates.

Power Outage Troubleshooting Checklist

  • Power is off in one area of building only. (Check for blown fuse or tripped breaker on one or more circuits in building's electric service panel. Replace fuse or reset breaker.)
  • Power is off in entire building. (Check building's electric service panel for blown main fuse or tripped main breaker. Replace or reset.)
  • Power is off in buildings on site. (Check service site's main breaker, usually located in metal box below electric meter. Move main breaker switch to "off" position and then to "on" posisition, even if switch appears to be in "on" position.)
  • Check with neighbors to see if they have power. (If they have power, the problem is unique to you and you may want to contact your electrician. If they also have no power, the problem is likely utility-related.)
  • Call your electric cooperative and report the problem. (Dial 886-5848 or if long distance, 1-800-463-8938. Provide as much information as possible to help repair crews locate and fix the problem.)